1. Introduction

Pjok CasinoWelcome to . This Privacy Policy outlines our commitment and responsibility toward your personal information. We believe that transparency — especially around data protection — is the foundation of a trustworthy online gaming platform.

This Privacy Policy will explain: Pjok Casino What types of information are collected when you use the website or app, how it is stored and used, who it may be shared with, and what rights you have over your own data.

Pjok CasinoBy using the platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using the platform.

In Brief: We handle your data with care — it's never sold to third parties or used without your consent.

2. What Information We Collect

Pjok Casino Two types of information are collected from you — information you provide directly and information collected automatically.

Information You Provide

  • Identity-Related: Full name, date of birth, National ID number
  • Contact Information: Email address, mobile number, current address
  • Financial information: Mobile Pay/Nagad/Rocket number, bank account number
  • Identity verification documents: Photo of NID or passport (as part of the KYC process)
  • Login details: Username and encrypted password

Automatically collected data

Data Type What's Included Purpose
Device Information Device type, OS, browser Ensuring compatibility
Network information IP address, ISP Security & fraud prevention
Usage Information Page visits, session duration Service Improvement
Cookie Data Preferences, session token Improving User Experience
Transaction History Deposit, Withdraw, Bet Financial records & audit

3. How We Collect Information

Pjok Casino Your information is collected in the following ways:

  • Registration Form: Information you provide when creating your account
  • KYC Verification: Documents submitted for identity verification
  • Transaction processing: When making deposits and withdrawals
  • Cookies & tracking: Automatically collected while you browse the platform
  • Support Communications: When you contact us via live chat or email
  • Surveys & feedback: When you voluntarily submit feedback

We will never ask for your password, OTP, or full bank account number over the phone or by email. If you ever receive such a request, stay alert — it could be a scam.

4. How We Use Your Information

All collected data is used only for specific, legitimate purposes. Pjok Casino Using your information to:

  • Account Management: To manage registration, verification, and login
  • Service Delivery: To ensure a seamless gaming and betting experience
  • Financial transactions: To process deposits, withdrawals, and payments
  • Customer support: To resolve your issues quickly
  • Security: To prevent fraud and money laundering
  • Legal Compliance: To meet regulatory compliance requirements
  • Service Improvement: To improve platform quality and usability
  • Personalized Experience: To show you content tailored to your preferences

We commit to: Your data will never be sold to advertisers or any third party.

5. Data Sharing Policy

Pjok Casino Your information is not typically shared with third parties. However, there are certain circumstances where it may be shared:

  • Payment processors: Required information shared with Mobile Pay/Nagad/banks to process deposits and withdrawals
  • Legal obligation: Upon court order or at the request of a regulatory authority
  • KYC Verifier: With authorized service providers to verify your identity
  • Security Investigation: With law enforcement agencies during fraud investigations

In these areas as well, only Minimum Necessary Data Shared. Third parties are held to the same privacy standards through formal agreements.

6. Cookie Policy

Pjok Casino Cookies are used to enhance your browsing experience. These are small text files stored in your browser.

Cookie Type

  • Essential Cookies: Required for login sessions and security — the platform cannot function without these
  • Preference cookies: To remember your language preferences and settings
  • Analytics Cookies: To understand and improve platform usage

You can disable cookies through your browser settings. However, some platform features may not function properly as a result.

7. Data Retention Period

We don't keep your data indefinitely. Each type of information has a defined retention period:

  • Account Information: For the duration of account activity and 5 years after closure
  • Financial Transaction Records: 7 years as required by legal obligations
  • Communication history: 3 years after the issue is resolved
  • KYC Documents: 5 years after account closure
  • Log Files: Up to 1 year for security purposes

Once the retention period expires, data is securely deleted or anonymized.

8. Your Rights

Pjok Casino-as a user, you have certain important rights over your own data:

  • Right to know: You can find out what information we hold about you
  • Right to Rectification: You can request corrections to any inaccurate information
  • Right to Deletion: You can request that your data be deleted under specific conditions
  • Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted
  • Right to Portability: You can obtain your data in a readable, portable format
  • Right to Object: You can object to your data being used for specific purposes

To exercise this right, contact our support team. We will respond within 30 days.

Please note: Certain data must be retained for a specified period to meet legal obligations and regulatory requirements.

9. Children's Privacy

Pjok Casino Strictly prohibited for users under 18. We never knowingly collect any information from minors.

If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed. Parents or guardians who suspect their child's data may be held by us are encouraged to contact us directly.

10. Third-Party Services

Pjok CasinoThe platform integrates certain third-party services, such as payment gateways and analytics tools. Each of these services has its own privacy policy.

  • Payment service providers (Mobile Pay, Nagad, Rocket) operate under their own security standards.
  • We only share the information necessary to complete the transaction.
  • We recommend reading the privacy policy of any third-party service before using it.

11. Security Measures

To keep your information secure Pjok Casino Using industry-standard technology:

  • Encryption: All data transmission secured via 256-bit SSL/TLS protocol
  • Password protection: Passwords are never stored directly — only their hash values are kept
  • Two-Factor Verification: OTP verification for critical actions
  • Regular Audits: Regular system reviews by the security team
  • Access Control: Role-based, limited staff access

No digital system is 100% secure. Keep your password strong and never share it with anyone.

12. Policy Updates

Technology and regulations evolve over time. As a result, Pjok Casino reserves the right to update this privacy policy as needed.

If any significant changes are made, we will:

  • We'll send a notification to your registered email
  • We will display a clear notice on the platform
  • The date of any changes will be noted on this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

Contact us: For any privacy-related questions, please email us at: support@pjokcasino.bet